Policies

Thank you for shopping at Candy Cakes Bath Bakery. Here’s all the legal fine print such as our shipping, return, and privacy policies.

Shipping

We ship all items via FedEx unless stated otherwise in the product description. Items are normally shipped within three (3) business days of placing an order. You will be notified if there are delays that will cause us not to be able to ship your item(s) within that time frame. If you need your order by a certain date, please include all information in notes when placing your order.

At present we only ship within the United States of America unless prior arrangements are made. We reserve the right to cancel any order specified to be delivered outside of the United States of America.

Order Cancellation, Returns, Refunds, and Exchanges

Wholesale and Retail Customers

Re-stocking/cancellation fee: buyers will be charged a 20% restocking/cancellation fee on all orders that are cancelled within 30 days before delivery. All sales are final. A restocking fee will be charged to your credit card on file at the time of cancellation, and if no credit card is provided, a bill will be sent via email and USPS.

Candy Cakes Bath Bakery does not presently issue refunds. We custom make every order for each and every customer, wholesale and retail. Damaged or defective products may be returned within 10 calendar days of the date you received the item to be exchanged or replaced. To be eligible for an exchange, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. If you have any damaged items please notify us within 72 hours, and provide pictures of damaged items to candycakefizz@gmail.com. We do not send replacements out, without first receiving pictures via email.

Return Shipping

(For exchanges/replacements only)

You will be responsible for paying for your own shipping costs for returning your item to our warehouse. Shipping costs are non-refundable. If you have any questions on how to return your item to us please call us at 828-699-4011. Please send all items eligible for exchange to Candy Cakes Bath Bakery, 610 Spartanburg Hwy, Suite 2, Hendersonville, NC 28792. All unauthorized returned items will not be eligible for a credit, refund, or exchange.

Privacy

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us using the information on the contact page of this website.

Disclosure

We may disclose your personal information if we are required by law.

Payment & Hosting

If you choose a direct payment gateway to complete your purchase, then Candy Cakes Bath Bakery stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Third Party Services

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored via SHA-256 hashing. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

To keep track of cart data, Candy Cakes Bath Bakery makes use of 3 cookies:

  • woocommerce_cart_hash
  • woocommerce_items_in_cart
  • wp_woocommerce_session_

The first two cookies contain information about the cart as a whole and helps Candy Cakes Bath Bakery know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to this Policy

We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.